Last updated: September 17, 2026

This Privacy Policy describes how JAMESORA (the "Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, make a purchase from jamesora.co.uk (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on the Site and update the "Last updated" date. Where required by applicable law, we may also provide additional notice.

How We Collect and Use Your Personal Information

To provide and improve our Services, we may collect personal information about you from different sources, depending on how you interact with our Site.

We may use personal information to:

• Process and fulfil orders.

• Process payments.

• Arrange delivery and shipping.

• Provide customer support.

• Communicate with you about your orders and enquiries.

• Maintain and manage customer accounts where applicable.

• Improve our Site, products, and Services.

• Detect and prevent fraud, misuse, or security threats.

• Comply with applicable legal and regulatory obligations.

• Enforce our terms, policies, and agreements.

• Protect our rights, customers, business, and Services.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services.

Information We Collect Directly From You

Information that you provide to us may include:

• Contact details, such as your name, postal address, telephone number, and email address.

• Order information, such as billing address, shipping address, order details, and payment confirmation.

• Account information, such as login details where you create an account.

• Customer support information, including information you provide when contacting us about an order, product, return, refund, or other enquiry.

You may choose not to provide certain information. However, this may prevent us from providing certain Services, processing an order, or responding fully to your request.

Information We Collect Automatically

When you visit or use our Site, certain information may be collected automatically.

This may include information about your device, browser, IP address, network connection, pages visited, interactions with the Site, and other technical or usage information.

We may use cookies, pixels, and similar technologies to operate, secure, analyse, and improve our Site and Services.

Information We Receive From Third Parties

We may receive personal information from third parties that help us operate our business and provide our Services.

These may include:

• Shopify and other technology providers supporting our online store.

• Payment processors.

• Shipping and fulfilment providers.

• Customer service providers.

• Analytics and advertising providers, where applicable.

• Other service providers acting on our behalf.

Third parties may collect and process information according to their own privacy policies and applicable laws.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process and fulfil your orders, process payments, arrange delivery, provide order updates, manage returns and refunds, and provide customer support.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your personal information to send marketing or promotional communications and to provide relevant advertising.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraudulent, illegal, malicious, or unauthorised activity and to help maintain the security of our Site and Services.

Communication and Service Improvement

We may use your information to respond to enquiries, provide customer support, understand how customers use our Site, and improve our products and Services.

Cookies

Like many websites, JAMESORA may use cookies and similar technologies.

Cookies may be used to:

• Keep our Site functioning properly.

• Remember preferences and settings.

• Understand how visitors use our Site.

• Improve website performance and functionality.

• Support relevant marketing and advertising where applicable.

• Help maintain website security.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

For information about Shopify's use of cookies, please visit:

https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business, provide our Services, fulfil orders, comply with legal obligations, or protect our rights.

This may include sharing information with:

• Payment processors.

• Delivery and shipping providers.

• Warehousing and fulfilment providers.

• IT and technology service providers.

• Customer support providers.

• Website analytics providers.

• Marketing and advertising partners, where applicable.

• Professional advisers and business partners.

• Government authorities or law enforcement where required by law.

• Companies involved in a merger, acquisition, restructuring, sale, or other business transaction.

We only disclose personal information where there is an appropriate legal basis or other lawful reason to do so.

User-Generated Content

Our Services may allow you to submit product reviews, comments, photographs, or other user-generated content.

If you choose to submit content to a public area of our Site, that content may be visible to other visitors.

Please avoid including personal or confidential information in content that you choose to make publicly available.

Third-Party Websites and Links

Our Site may contain links to websites, applications, or services operated by third parties.

If you follow a link to a third-party website, we recommend reviewing that website's privacy policy and terms before providing personal information.

We are not responsible for the privacy, security, content, or practices of third-party websites that we do not operate or control.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us using the details below so that we can review the matter and take appropriate action where required by law.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live and the applicable laws, you may have certain rights regarding your personal information.

These may include:

• Right to Access: You may have the right to request access to personal information we hold about you.

• Right to Correct: You may have the right to request correction of inaccurate or incomplete information.

• Right to Delete: You may have the right to request deletion of your personal information in certain circumstances.

• Right to Data Portability: You may have the right to receive certain personal information in a portable format.

• Right to Restrict Processing: You may have the right to request that we restrict certain processing of your personal information.

• Right to Object: You may have the right to object to certain processing of your personal information.

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

• Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time.

These rights are subject to applicable legal requirements and exceptions.

To exercise your rights, please contact us using the contact information below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still contact you regarding important non-promotional matters, such as order confirmations, delivery updates, refunds, returns, account information, or other transactional communications.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the relevant data protection authority in your country or region.

For UK data protection matters, information about the UK data protection regulator is available from the Information Commissioner's Office (ICO):

https://ico.org.uk/

International Data Transfers

Some of our service providers may process personal information outside the country in which you live.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are used where required.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

JAMESORA
Legal Company Name: PURPLE (LONDON) LIMITED
Business Number: 14273958
VAT Number: 212280748

Address:
17 Kensington Court
London W8 5DW
United Kingdom

Email: contact@jamesora.co.uk
Phone: +44 7884 995206

Customer Support Hours:
Monday – Saturday
09:00 – 17:00 (GMT – London Time)

We aim to respond to customer enquiries within one business day.

For applicable data protection purposes, PURPLE (LONDON) LIMITED, trading as JAMESORA, is responsible for the processing of personal information described in this Privacy Policy, subject to applicable law.