Terms of Service
Last updated: September 17, 2026
OVERVIEW
This website is operated by JAMESORA, trading as PURPLE (LONDON) LIMITED. Throughout the site, the terms "we", "us", and "our" refer to JAMESORA and PURPLE (LONDON) LIMITED.
JAMESORA operates this website, including all information, tools, products, and services available through the Site, subject to your acceptance of these Terms of Service and any additional terms, conditions, and policies referenced on the Site.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein or made available by hyperlink.
These Terms apply to all users of the Site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access the website or use our Services.
Any new features, products, or tools added to our store will also be subject to these Terms.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have authorised any minor dependents under your responsibility to use this Site where permitted by law.
You may not use our products or Services for any illegal or unauthorised purpose or violate any applicable laws or regulations.
You must not transmit worms, viruses, malware, or any code of a destructive nature.
A breach or violation of these Terms may result in suspension or termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or cancel an order where permitted by law.
You understand that information submitted through our Site, other than payment information handled through appropriate secure payment systems, may be transmitted across different networks and may be adapted to technical requirements.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without our prior written permission, except where permitted by law.
The headings used in these Terms are for convenience only and do not affect the interpretation of the Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, occasional errors, omissions, or inaccuracies may occur.
Information provided on the Site is intended for general information purposes and should not be relied upon as the sole basis for making decisions where more appropriate information is available.
The Site may contain historical information, which is provided for reference only and may not be current.
We reserve the right to modify website content at any time. We are not obligated to update all information unless required by applicable law.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
We will not be responsible for losses arising solely from changes, suspension, or discontinuation of the Service to the extent permitted by applicable law.
SECTION 5 – PRODUCTS AND SERVICES
Certain products may be available exclusively online through our website. Products may have limited availability and are subject to our Return & Refund Policy.
We make reasonable efforts to display product images, colours, dimensions, and descriptions accurately. However, the appearance of colours may vary depending on your device or screen.
We reserve the right to limit quantities or restrict sales where reasonably necessary, including where permitted by law to prevent fraud, misuse, or unauthorised resale.
Product descriptions, availability, specifications, and pricing may be changed at any time.
We reserve the right to discontinue products at any time.
Nothing in these Terms affects your statutory consumer rights.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where permitted by law.
We may limit or cancel quantities purchased per customer, household, payment method, or order where reasonably necessary.
If we make a change to or cancel an order, we may attempt to notify you using the contact details provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information.
You are responsible for keeping your account information, including your email address and other relevant details, accurate and up to date.
For further information about cancellations, returns, and refunds, please review our Return & Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control or operate.
Third-party tools are provided according to the terms and conditions of the relevant provider.
Your use of third-party tools may be subject to additional terms imposed by the third-party provider.
Any new services or features introduced through the website will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Service may contain links to third-party websites or services.
Third-party websites are not controlled by JAMESORA, and we are not responsible for their content, privacy practices, security, or terms.
You should review the policies and terms of any third-party website before using it or entering into a transaction.
Questions or complaints concerning third-party products or services should be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, reviews, suggestions, ideas, proposals, or other materials, you agree that we may use them for legitimate business purposes, subject to applicable law and our Privacy Policy.
You remain responsible for ensuring that content you submit does not violate the rights of others or contain unlawful, defamatory, abusive, obscene, fraudulent, or malicious material.
You must not submit content containing viruses, malware, or other harmful code.
We reserve the right to remove content that violates these Terms or applicable law.
You must not use a false email address, impersonate another person, or mislead us or third parties about the origin of submitted content.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and disclose personal information.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery times.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders where appropriate and permitted by law.
We are not obligated to update all information unless required by applicable law.
SECTION 12 – PROHIBITED USES
You are prohibited from using the Site or its content:
-
For any unlawful purpose.
-
To solicit others to participate in unlawful activities.
-
To violate applicable laws or regulations.
-
To infringe our intellectual property rights or those of others.
-
To harass, abuse, threaten, defame, or discriminate against others.
-
To submit false or misleading information.
-
To transmit viruses, malware, or malicious code.
-
To collect personal information about others without proper authorisation.
-
To spam, phish, crawl, scrape, or otherwise misuse the Site.
-
To interfere with or circumvent the security features of the Site.
-
To engage in activities that could damage, disable, overburden, or impair the Site or its operation.
We reserve the right to restrict or terminate access to the Service where appropriate and permitted by law.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we do not guarantee that access to our website or Services will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that information obtained through the Service will always be complete or error-free.
However, nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by law, JAMESORA and PURPLE (LONDON) LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site or Services, except where such liability cannot legally be excluded.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless JAMESORA, PURPLE (LONDON) LIMITED, and their relevant officers, employees, contractors, service providers, and suppliers from claims or losses arising from your unlawful use of the Site, your violation of these Terms, or your infringement of the rights of another party.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our Services at any time.
Where permitted by law, we may suspend or terminate access to the Site if we reasonably believe that you have violated these Terms or applicable law.
Any obligations or liabilities incurred before termination will continue after termination where appropriate.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on the Site, constitute the agreement governing your use of our Services.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements under which we provide Services are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update or change these Terms by posting revisions to our website.
Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
JAMESORA
Legal Company Name: PURPLE (LONDON) LIMITED
Business Number: 14273958
VAT Number: 212280748
Address:
17 Kensington Court
London W8 5DW
United Kingdom
Email: contact@jamesora.co.uk
Phone: +44 7884 995206
Customer Support Hours:
Monday – Saturday
09:00 – 17:00 (GMT – London Time)
We aim to respond to customer enquiries within one business day.
SMS MARKETING
If JAMESORA offers SMS marketing and you choose to provide consent to receive marketing messages, you may receive recurring text messages relating to promotions, products, orders, abandoned checkouts, reviews, or other permitted communications.
Message frequency may vary. Consent to marketing messages is not a condition of purchase.
You may unsubscribe from marketing messages at any time by replying STOP to a marketing message or by using any unsubscribe method provided in the message.
Message and data rates may apply depending on your mobile service provider.
For assistance, you may reply HELP where supported or contact us using the details below.
JAMESORA
Email: contact@jamesora.co.uk
Phone: +44 7884 995206
If JAMESORA changes the telephone number or short code used for SMS communications, we may notify subscribers as appropriate.
KLARNA
Where Klarna is offered as a payment option at checkout, payments may be processed by Klarna Bank AB (publ) in accordance with Klarna's applicable terms and privacy policy.
Available payment options may vary depending on the customer's location, eligibility, order value, and other factors.
For current information about Klarna's services and terms, please visit:
Klarna's processing of personal information is subject to Klarna's privacy notice:
https://www.klarna.com/uk/privacy/
Where Klarna is not offered as a payment option on our Site, this section does not apply.