Shipping Policy

At JAMESORA, we aim to process and deliver orders as efficiently as possible. Please review the information below regarding delivery times, shipping costs, and courier services.

UK Deliveries

During holidays, promotional periods, and other busy periods, please allow up to 2 additional working days for delivery.

UK Shipping Times

In-stock items are normally processed within 2 working days, and we aim to deliver orders within approximately 5 working days from the date the order is placed.

Please note that delivery times may vary depending on the destination and courier service.

Scotland: Delivery may take up to an additional 10 working days in some cases.
Northern Ireland: Delivery may take up to an additional 15 working days in some cases.

UK Shipping Costs

England, Scotland & Wales: Free delivery.

Please note that if you have arranged a delivery date with the courier and are unavailable to receive and sign for the delivery, additional redelivery charges may apply. Any applicable charges will be communicated to you and may be deducted from your refund if you subsequently cancel the order.

Northern Ireland: Shipping charges may apply depending on the product, size, and delivery location.

For bulk orders, larger items, or specific delivery requirements, please contact us at contact@jamesora.co.uk for a shipping quote.

UK Couriers

Depending on the size and weight of your order and your delivery location, we may use a suitable courier service to deliver your order.

Your order will normally be processed by our warehouse within 2 working days. Once your order has been prepared for collection, you will receive tracking information by email where tracking is available.

Tracking Information

Please note:

Tracking information may take some time to become active after you receive your tracking number.
If your tracking information shows a status such as "awaiting collection", "waiting for stock", or a similar message, this may mean that the courier has not yet collected the parcel from the warehouse.
If your tracking information has not updated after 2 working days, please contact our customer service team at contact@jamesora.co.uk.

European Shipping

We may offer delivery to selected European destinations. Shipping costs and delivery times depend on the destination, product size, weight, and delivery requirements.

For European orders, please contact us at contact@jamesora.co.uk for a shipping quotation before placing your order if shipping costs are not displayed at checkout.

Taxes and Customs

For orders delivered outside the United Kingdom, applicable customs duties, import taxes, VAT, and other charges may be payable depending on the destination country and the applicable local regulations.

Where such charges apply, they may be the responsibility of the customer. Customers are responsible for ensuring that they understand any applicable import requirements and charges before placing an international order.

Delivery Issues

If your order is delayed, damaged, or appears to have been delivered incorrectly, please contact us as soon as possible at:

Email: contact@jamesora.co.uk
Phone: +44 7884 995206

We will work with you and the relevant delivery provider to investigate the issue and provide appropriate assistance.

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